Refund policy

RETURN POLICY 

Our office hours are 10am – 5:00 pm Tues – Fri & 10am-2pm Sat CST. ALL MESSAGES AND CALLS received outside of those hours will be responded to during the following business day.

Cancellation Policy | Can I cancel or change my order?

Once your order is placed, orders can not be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.

Time Frame: Items must be received back to our warehouse no later than 15 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.

Items discounted 20% or more will not be accepted as returns.

>>> PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<

Refund Type: Store credit will be issued to the customer account. We do NOT offer exchanges. Credit is valid for one year from issue date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

PLEASE be sure to have an account created on our site to make the credit process quick and easy!

Returns sent in that do NOT meet the above criteria are subject to a 20% restocking fee OR subject to invoicing you to be shipped back to you.

Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

All items must be returned in NEW condition.  This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. 

Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.

Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.