Return Policy

We want you to have the best possible shopping experience with us here at The Balcony! But we do know things happen and items need to be sent back sometimes. Because of this, we will do everything we can to try to make things better if you are not completely satisfied with your order and help you find something you love!


Refunds: We do not offer refunds to the original form of payment.

Returns: Returns on regular priced items sent back to us within 10 days of receiving will be given in the form of store credit. Store credit does not expire and can be used at any time.

Sale Items: All sale items are FINAL SALE. They are not eligible for store credit or size exchange.

The Following items DO NOT qualify for a return of any kind:

  • Sale Items
  • Jewelry